The Role and Responsibilities
The Development and Administrative Officer is the first point of contact for the CAMFED Canada office, answering the phone, emails and all forms of inquiries. The officer plays a key development role by processing and acknowledging donations made by individuals through the CAMFED Canada office and maintaining the individual donor database. As the office administrator, the officer is responsible for supplies purchasing, maintenance of equipment, record keeping and general support for colleagues.
The position requires attentiveness to detail and procedure, strong customer orientation and excellent communications skills.
Donation Processing and Individual Donor Information Management
Act as first point of contact for the CAMFED Canada office for incoming phone calls, email, mail and visitors.
Process public donations received by mail and manage online donations to CAMFED Canada.
Send out all individual donor acknowledgement letters and tax receipts in a timely and accurate manner. Monitor online donation processing and receipting.
Maintain meticulous records of individual donors on “Salesforce” and internal file databases.
Liaise with Finance and Development staff to ensure that all Canada donation information is correct and up to date.
Provide support for producing reports, mailing lists for campaigns, and responding to donor queries.
Analyze giving trends among individual donors to inform fundraising strategies.
Perform office organization duties, to ensure that that CAMFED Canada runs efficiently and cost-effectively.
Order supplies and prepare Purchase Request Forms.
Ensure office and IT equipment is operational and performing maximally. Liaise with CAMFED IT support staff and contractors to maintain and troubleshoot any problems.
Coordinate state registration renewals with third party service.
Assist the Executive Director and other CAMFED Canada team members with administrative tasks e.g. travel quotes and booking, organizing meetings etc.
Other administrative tasks as defined by the management team.
Knowledge, Experience and Skills Required
A minimum of a degree in a relevant field.
At least 3 years work experience in a related field.
Ability to use own initiative and to work with minimal supervision.
Strong interpersonal and relationship building skills.
Excellent communication skills.
Positive, enthusiastic and committed to getting the job done.
Ability to manage a varied workload, work under pressure and meet deadlines.
High proficiency in Microsoft Office (Outlook, Word, Excel).
Experience or interest in working with a charitable or non- profit environment.
Previous administration experience would be desirable.
Ability to speak both English and French (Bilingual) would be desirable.
Please email your CV (maximum 2 pages) and cover letter (maximum 1 page) to [email protected] by 5.30pm EST on Friday 25th October 2019. Please use the job title in the subject line of the email. Only shortlisted candidates will be contacted for an interview.